PCI certified for the highest standards of server compliance for fast and safe checkouts
Not feeling satisfied with your order? You can easily return it for a replacement or refund (within 30 days of your purchase).
Your happiness and satisfaction is our priority! If for any reason our order did not meet your expectations, returns will only be accepted within 30 days of delivery date. Unfortunately, this promise doesn’t apply to ordinary wear and tear or accidental damage to the product.
All items must be in an unused re-sellable condition and in their original packaging. We reserve the right to reject any return that does not fit this criteria.
If your item is in working condition but you have ordered in error or no longer require the item then we reserve the right to charge a 30% restocking fee.
Simply fill out our Returns & Replacement form and we will email you return instructions. For more information, please continue reading below.
Please include the returns number we provide so that the refund can be properly processed. If you don't include the returns number, then we cannot guarantee your refund can be processed and/or it may be delayed.
Buyer is responsible for paying return shipping costs. We recommend using a trackable shipping service to ensure your return is delivered.
Strict no return policy for cosmetic face masks, creams, and serums: For health and sanitary reasons, these products will not qualify for returns. Thank you for understanding!
To initiate your return, please fill out our Returns & Replacements form HERE to receive your returns number and instructions. Please note that buyer is responsible for paying return shipping costs.
If your item is received damaged, we require you to also send us a picture showing the damage and upon inspection we will tell you whether it fits our criteria for replacement. Return shipping for damaged goods will be reimbursed.
To initiate your return please contact us by emailing email@example.com or fill out our Returns & Replacements form above to receive your returns number. Any unauthorized returns may result in refunds being delayed or denied.
Please include the returns number we provide so that the refund can be properly processed. If you don't include the returns number, then we can't guarantee your refund can be processed.
All orders are subject to a processing period before shipment, usually 2-3 business days. Orders placed on a weekend or holiday will be processed within 2 to 3 business days, Monday through Friday.
Please allow 5-18 business days to receive your order, delivery times may vary depending on your country and product location.
Please expect delays due to the pandemic.
COVID-19: Your delivery
Due to the current safety measures we have put in place in line with government advice, when placing an order with us you may experience some delays in the dispatch of your order or increased delivery times. Our US, Asia, and EU warehouse teams and couriers are working around the clock to do their absolute best to get your order to you as quickly as possible in these unprecedented times, and we ask that you wait an additional 3-4 working days before getting in touch with our customer service team.
To avoid any disappointment of when your parcel is due to arrive, we have amended some of our delivery times to include a longer wait time. Please expect delays due to the pandemic.
We thank you for your patience and support during this time! If you have any questions regarding your order, please email us at firstname.lastname@example.org
Prima Boutique is responsible for items until it reaches the Carrier/Logistics Provider. After that, any delays or damages are out of our control. Prima Boutique is not responsible to any foreseen circumstances causing delays such as weather related damage/delays, global pandemic delays, and more. Such orders are not subject to normal return policies and Buyer must claim with carrier/logistics provider.
In some cases, international shipments will require import/customs taxes be paid. These will be the responsibility of the buyer under ALL CIRCUMSTANCES. Prima Boutique will not be held responsible for customs taxes.
Please monitor your tracking information for any updates on customs taxes by your local carrier.
All orders of $55 USD and over qualify for free worldwide shipping.
If your order has any manufacturer defaults or is missing any parts, please contact us by emailing email@example.com or fill out our Returns & Replacements form above to receive your returns number and specify which part(s) are missing. We may follow up with photo of the missing parts to initiate your return.
Orders may be cancelled if they have not been processed and shipped. After they have been processed they may not be cancelled.
Please make sure to provide the correct shipping address. Prima Boutique can not be held responsible for items shipped to incorrect addresses provided by the buyer. In such cases, the buyer will be responsible for any additional shipping fees incurred to ship to the correct address.
If you have misspelled our auto-filled your address incorrectly, simply reply to your order confirmation email within 24 hours of order placement with the correct information. Or notify us immediately via e-mail at firstname.lastname@example.org.
We accept all major forms of credit and debit cards including Visa, MasterCard, American Express, Discover, JCB as well as Apple Pay, Shop Pay and Klarna.
Klarna is a global payment solutions provider that works with retailers to provide customers the smoothest online shopping experience. Klarna is in over 205,000 online stores and has more than 85 million users globally. Learn more.
Yes, our site is certified Level 1 PCI DSS compliant.
The Payment Card Industry Data Security Standard (PCI DSS) is a security standard for organizations that handle credit and debit card information. The standard was created to increase controls around payment data to reduce fraud.
We are very serious about securely hosting your store and have invested significant time and money to certify our solution is PCI compliant. From annual on-site assessments validating compliance to continuous risk management, we work hard to keep our shopping cart and e-commerce hosting secure.
We are an online boutique retailer based in New York City and do not have a brick-and-mortar store as of yet.